Customer Service Reply Library: 20 to 100 Templates

Stuck working out how to answer each customer message? We write categorized reply templates based on your shop and your real rules. Copy, fill in the details and send, so everyone on your team answers the same way.

Templates in 10 categories (greetings, product questions, ordering and payment, shipping, returns, custom and wholesale, promotions, after-sales, complaints, other). Each has the customer message, a suggested reply and a usage note. Excel (filterable, flags replies needing details) and Word versions. Your rules come from you; we never invent them.

Packages
- Basic: 20 reply templates (10 categories), Excel and Word.
- Standard: 50 reply templates (10 categories), Excel and Word.
- Premium: 100 reply templates (10 categories), Excel and Word, plus a complaint guide (8-step process, escalation levels, 4 complaint replies, phrases to avoid) and a complaint log (Excel, dropdowns, automatic day count).
Free revisions within 7 days of delivery: Basic 1, Standard 2, Premium 3.

What we need from you
Shop name, what you sell, main customers and tone; your real shipping, dispatch, return, payment and service-hour rules; common questions or complaints, if any (otherwise we use common scenarios).

Not included
Replying to customers or managing accounts; auto-reply tool setup; legal advice (money, safety, legal or consumer-protection cases go to the manager); any guarantee of satisfaction or fewer complaints.

FAQ
Q: Will you reply to my customers for me?
A: No. We deliver templates; you copy, fill in details and use them yourself.
Q: I have never listed common complaints. Is that OK?
A: Yes. We use common scenarios to build the templates.

Price: Basic US$31 / Standard US$41 / Premium US$54
Delivery days: Basic 2 / Standard 3 / Premium 5