Customer Q&A Kit: Assistant Instructions and FAQ Library

Want consistent, clear answers to the questions your customers always ask? We prepare an instruction document, an FAQ knowledge base and test questions for your shop, which you paste into the chat or customer-service tool you already use.

You receive an instruction document (role, tone, answer scope, what to say when information is missing, hand-off to staff for complaints, refunds and health concerns), an FAQ knowledge base (Word and Excel), a user guide and test questions. Documents only; we do not set up or operate your tools.

Packages
- Basic: instruction document, 5-question FAQ base (Word and Excel), user guide, 10 test questions with expected answers.
- Standard: instruction document, 20-question FAQ base, user guide, 20 test questions.
- Premium: instruction document, 40-question FAQ base, user guide, 30 test questions, plus 3 tone versions (everyday, holiday peak, complaint calming) with sample replies.
Free revisions within 7 days of delivery: Basic 1, Standard 2, Premium 3.

What we need from you
Business hours, address and contact details; common questions and preferred answers (or we draft them for you to confirm); your real rules on prices, returns and custom orders; the name of your chat or service tool; preferred tone.

Not included
Setting up, connecting or operating your tools and accounts; coding; any guarantee of 100% correct answers (test before launch and spot-check); tool subscription fees.

FAQ
Q: Will you set up or connect my customer-service tool?
A: No. We deliver documents only; you paste them into your tool, and we never need your account.
Q: I have never listed my common questions. Is that OK?
A: Yes. We draft them first and finalize after you confirm.

Price: Basic US$31 / Standard US$41 / Premium US$54
Delivery days: Basic 2 / Standard 3 / Premium 5